Before you report a repair.

Check the boiler pressure gauge reads between 1 and 1.5 bar and that the thermostat is set above room temperature. If the pressure has dropped, repressurise using the filling loop, then reset the boiler. Check the timer has not been knocked onto an off period. No heating at all between November and March is an emergency — report it straight away.

Check the immersion heater switch and the hot water timer separately from the heating. Many systems run the two on different schedules, and a boost switch left off is the most common cause.

Open the consumer unit and look for a switch that has flipped down. Unplug anything you have used recently, flip the switch back up, then reconnect appliances one at a time to find the culprit. If it trips again immediately, leave that circuit off and report it. If the whole street is dark, it is a supply fault — contact your electricity provider.

Check the fuse in the plug before anything else. A blown 3A or 13A plug fuse is the most common cause and costs pennies to replace.

The radiator needs bleeding. Turn the heating off, hold a cloth under the bleed valve at the top corner and open it slowly with a radiator key until water appears, then close it. Check the boiler pressure afterwards and top it up if it has dropped.

Try a plunger and hot — not boiling — water with a little washing-up liquid. Clear hair from the shower trap and the plughole. Please avoid chemical drain cleaners, as they damage the pipework. If it keeps backing up, report it with a photo.

Take the cistern lid off and check the float arm is moving freely and not caught on the side. If the handle feels loose, the flush arm inside has usually come off its mount and can be hooked back on.

Place a bucket underneath, close the isolation valve under the fitting or turn off the stopcock, and mop up. A contained drip can wait for a booking. A burst pipe, a leak you cannot stop, or water coming through a ceiling is an emergency — report it immediately.

Wipe affected areas with a mould cleaner, keep trickle vents open, use extractor fans when cooking and showering, and try to keep furniture a little away from external walls. If it keeps returning, if it covers a large area, or if anyone in the household has a breathing condition, report it — do not keep treating it yourself. We take damp and mould seriously.

A single chirp every minute or so means the battery needs replacing. Replace it with a fresh one of the same type. If the alarm keeps sounding after a new battery, report it.

Take the cover off and clean the filter and grille — they clog with dust quickly. If it still does not clear steam from the room, report it.

Timber and uPVC both move with the weather. Check nothing is caught in the seal and that the hinges are not loose. If a door or window will not lock at all, that is a security issue — report it straight away.

We cannot attend lockouts. You will need a locksmith, and the cost of the call-out and any replacement lock or keys is yours. Please tell us afterwards if the lock was changed so we can update our records.

These are between you and your provider — they are not part of your tenancy and we cannot attend. Please contact them directly.

Waste pipes blocked by wipes, sanitary products, cooking fat or hair are recharged. Nothing other than toilet paper should go down a toilet.

Replacement keys, replacement locks and locksmith call-outs are your cost.

Broken glass, damaged doors, holes in walls and similar are recharged at cost.

If an engineer attends and finds a tripped switch, a flat alarm battery, a blown plug fuse or a bulb that needed changing, the visit is recharged.

If an engineer attends at an agreed time and cannot get in, and you have not given us notice, the wasted visit is recharged.

We will always tell you before any charge is raised, and we will explain why. If in doubt, report it — we would rather look than leave something to get worse.

A risk to safety, security or health: gas, fire, uncontrollable water, exposed live wiring, no heating between November and March, no usable toilet, or a home you cannot secure.

Affects daily living but is not dangerous: a contained leak, a broken oven, a failed extractor, a single appliance out of action.

Everything else: easing doors and windows, minor joinery, cosmetic repairs. These are often grouped with other work at the building.

Report it through the portal at vonder.fixflo.com. Please tell us what you already tried — it helps us send the right trade first time, and it usually means one visit instead of two.